Introduction

Honda Mobilityland aims to be a company where each employee can fully demonstrate their abilities and thrive, based on the Honda Group’s shared Basic Principle of “Respect for the Individual.” While respecting the human rights of both customers and employees, we strive to stay close to our customers and provide services that exceed their expectations.
Honda Mobilityland takes all customer feedback and comments seriously and responds sincerely. However, when employees’ physical or mental well-being or dignity is harmed by harsh language or behavior that exceeds socially acceptable limits, excessive demands, or similar conduct, we believe it is an important corporate responsibility to respond firmly in order to protect a work environment where employees can work with peace of mind. Accordingly, we have established a policy on customer harassment.

Definition of Customer Harassment

Among customer complaints and behavior, those in which the means or manner used to fulfill a demand is deemed unacceptable by social standards in light of the reasonableness of the demand, and that may harm the working environment of our employees.

Examples of Customer Harassment

We consider the following to be specific examples of conduct that constitutes customer harassment.
* The following are examples and are not limited to those listed.

• Physical attacks (assault, injury)
• Psychological attacks (threats, slander, defamation, insults, abusive language)
• Intimidating behavior or language
• Demanding a prostrate apology
• Persistent or repetitive behavior or language
• Restrictive behavior or language (refusal to leave, occupying the premises, confinement)
• Discriminatory behavior or language
• Sexual behavior or language
• Attacks on or demands directed at individual employees
• Posting employees’ personal information, etc., on social media or the internet (including the publication of photos, audio recordings, or videos)
• Requests for the provision of unreasonable or excessive services
• Requests for product exchanges, monetary compensation, or apologies without valid reason

Our Approach to Customer Harassment

• If conduct deemed to constitute customer harassment is identified, we will respond firmly to protect our employees.
• Furthermore, if we determine that the conduct is particularly malicious or constitutes a criminal act, we will work with the police, attorneys, and others to take strict action, including legal measures.

A Request to Our Customers

Honda Mobilityland will continue to strive to build trusting relationships with our customers by responding to their requests and improving our products and services. However, should a customer engage in conduct that constitutes customer harassment, we will respond in accordance with this policy. We ask for your understanding and cooperation.